Delivery, Returns & Warranty Policy

This Delivery, Returns & Warranty Policy explains how Stable Angel Limited (“Stable Angel”, “we”, “our” or “us”) manages the delivery of products, returns, cancellations, warranty claims and repairs.

This Policy should be read alongside our: Website Terms & Conditions; Privacy Policy; Cookie Policy.

Nothing in this Policy affects your statutory rights under UK consumer protection legislation.

We currently deliver throughout: England; Scotland; Wales; Northern Ireland.

International delivery may be available upon request.

Additional charges, customs duties and local taxes are the responsibility of the purchaser unless otherwise agreed.

Delivery charges are shown during checkout or included within your quotation.

Delivery costs vary depending upon: location; product size; weight; delivery method.

Estimated delivery times will be advised when your order is confirmed. Typical lead times may vary depending upon: stock availability; manufacturing schedules; demand; transport availability.

Any delivery dates provided are estimates only and are not guaranteed. Stable Angel is not liable for delays outside our reasonable control.

Customers are responsible for ensuring: someone is available to receive the goods; suitable access is available; delivery vehicles can safely reach the property; unloading facilities are available where required.

Additional delivery charges may apply where deliveries fail due to customer circumstances.

Risk passes to the purchaser upon delivery. Ownership of the goods remains with Stable Angel Limited until payment has been received in full.

Customers should inspect goods immediately upon delivery. Any: transport damage; missing items; incorrect goods; visible defects; must be reported within 48 hours of delivery.

Where possible please provide: photographs; delivery notes; order number.

Failure to notify us within this period may affect our ability to investigate claims, although this does not affect your statutory rights if you are a consumer.

Consumer Customers: Where applicable, consumer customers purchasing online or at a distance may have cancellation rights under the Consumer Contracts Regulations 2013. However, these rights may not apply where products are: made to order; personalised; built to customer specifications. Any applicable cancellation period will be explained before your order is confirmed.

Business Customers: Orders placed by businesses may only be cancelled with the written agreement of Stable Angel Limited.

Products may only be returned after obtaining a Returns Authorisation from Stable Angel.

Returned goods must: be unused unless faulty; be complete; include all accessories and documentation where applicable; be securely packaged.

Unauthorised returns may be refused.

Unless the return is due to our error or a proven fault, the customer is responsible for return shipping costs.

If we have supplied: incorrect products; damaged products; defective products; please contact us immediately.

Where appropriate we will: repair the product; replace the product; refund the purchase price; provide replacement parts.

This does not affect your statutory rights.

Stable Angel products are manufactured to high engineering standards and are carefully inspected prior to dispatch.

Subject to the terms of this Policy, we warrant that the product will be free from defects in materials and workmanship for 12 months from the date of delivery, unless otherwise stated in writing.

The warranty covers manufacturing defects arising during normal use.

Where accepted, Stable Angel may, at its discretion: repair the product; replace defective components; replace the product; provide replacement parts.

The choice of remedy rests solely with Stable Angel Limited.

The warranty does not cover: normal wear and tear; accidental damage; misuse; abuse; neglect; improper storage; corrosion resulting from environmental conditions; failure to maintain the product; use outside the Operating Manual; unauthorised repairs; unauthorised modifications; cosmetic damage; consumable components.

The following are considered normal wear items and are not covered by warranty unless defective upon delivery: screening meshes; bearings; wheels; tyres; bushes; rubber components; fasteners; protective coatings; electrical connectors subject to environmental exposure.

The warranty becomes void if: non-approved parts are fitted; safety guards are removed; the machine is modified; the machine is used for purposes other than separating equine stable bedding; servicing instructions are ignored.

Stable Angel products are designed to improve bedding recovery and reduce waste.

Performance depends upon many factors including: bedding material; moisture content; horse management; operating technique; maintenance.

Published performance figures are indicative only and are not guaranteed.

To make a warranty claim please contact: sales@stableangel.co.uk.

Please include: customer name; order number; serial number (where fitted); date of purchase; photographs; description of the issue.

Additional information may be requested.

Repairs may be carried out: at our premises; by approved service partners; by supplying replacement components.

Customers must not carry out repairs without our prior approval where warranty cover is being claimed.

Stable Angel aims to maintain a stock of replacement parts to support customers.

Replacement parts supplied under warranty become the property of Stable Angel until any defective part requested for return has been received, where applicable.

Unless agreed in writing, warranties apply only to the original purchaser and are not transferable to subsequent owners.

Nothing within this Policy excludes liability that cannot legally be excluded.

Subject to this, Stable Angel shall not be liable for: loss of profits; loss of business; business interruption; consequential loss; indirect loss; loss of opportunity; loss of anticipated savings.

Our total liability shall not exceed the purchase price of the product giving rise to the claim.

Nothing within this Policy limits or excludes your rights under: the Consumer Rights Act 2015; the Consumer Contracts Regulations 2013; any other applicable consumer protection legislation.

For assistance regarding delivery, returns or warranty claims please contact:

Stable Angel Limited

Email: sales@stableangel.co.uk

Website: www.stableangel.co.uk

We may amend this Policy from time to time. The latest version will always be published on our website.